Help desk now

Daytonaspin Casino contact: three ways to reach a person

Chat, e-mail and phone reach a person around the clock, with live chat answered in about 3 minutes.

Contact support now Protected by 256-bit encryption

Paid out today

496,822 £

6,616 Players online now

MGA licensed and auditedLicense MGA/B2C/607/2015 issued by Malta Gaming Authority, independently audited by eCOGRA and iTech Labs

19-minute average withdrawals£47M paid weekly to 136,000+ players, with withdrawals up to £27,000 processed in an average of 19 minutes

Bank-grade data protection256-bit TLS encryption on all transactions, company registered C-27344 in Malta, ADR through Gaming Laboratories International

Fastest route to us

One queue is slow, another is instant: pick yours

You will have picked the channel that fits your question and your patience.

Can I chat with someone now?

Chat suits a locked account or a stuck deposit, and it is the quickest route to a person because replies land in about 3 minutes.

Start chat

E-mail support

Write to [email protected] for anything that needs a written trail, such as payment questions, and expect a reply in roughly 12 hours.

Write to us

Telephone line

Call +44 20 9867 3248, in GMT, when you want to talk it through; the phone is normally picked up inside 2 minutes, day or night.

Call support

Built for the UK

Check the number, the clock and the rules that apply where you are

This block settles which line to ring, which clock we run on and who supervises us.

Ring us

UK telephone+44 20 9867 3248

Support clockGMT

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Who watches us

SupervisorMalta Gaming Authority, MGA/B2C/607/2015

If it stops being fun

Help linesGamCare, BeGambleAware, GAMSTOP

Where can I get help with a gambling problem?

When gambling stops feeling safe, step outside the casino for a moment. GamCare, BeGambleAware and GAMSTOP work independently of Daytonaspin Casino and offer free, confidential support to players across the United Kingdom.

GamCare. Offers free, confidential advice and counselling to anyone worried about their gambling, and to the people close to them.

BeGambleAware. Runs the national awareness and support service that points players toward practical help and self-help tools.

GAMSTOP. Lets you register one self-exclusion that blocks your access to licensed gambling sites across the United Kingdom.

Read full

Five inboxes

You reach the desk that can actually fix it

It removes the worry that your message is sitting in the wrong inbox while you wait.

Your account

Everyday support questions[email protected]

Documents and identity checks[email protected]

Payments

Deposits and withdrawals[email protected]

Also here

Formal complaints[email protected]

Your data and privacy[email protected]

Partners and business[email protected]

Daytonaspin Casino behind the screen

Daytonaspin Casino Ltd. is the licensed operator

Read these six lines and you will know exactly which company answers for your balance.

Company

Legal nameDaytonaspin Casino Ltd.

Company numberC-27344 (Malta)

Registered addressTower Road, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/607/2015

Written contact

Support e-mail[email protected]

Answers without a wait

Your support questions, answered

Clears up the small doubts that usually stop players from asking at all.

trustCan I get help in my own language?+

You can write or speak in English, German, French or Spanish, and a team member will reply in the same one. The majority of United Kingdom players simply use English, but pick whichever feels clearest for you.

trustWhat happens when I need help at night or at the weekend?+

Nothing closes. Support runs around the clock, so a message at three in the morning gets the same attention as one at noon. The team works on GMT, your local United Kingdom time.

trustCan I close my account when I want to?+

Yes, you are free to close it whenever you choose. Ask the team and they will action the closure; if gambling has become a worry, ask about self-exclusion and cooling-off as well.

trustWhen should I take it further if the answer does not satisfy me?+

Give the team a chance to put things right first, then escalate to the complaints address if needed. If that still leaves you unhappy, you can raise the matter with the Malta Gaming Authority, the regulator that licenses this casino.

trustWhy should I ask for a copy of my personal data?+

Because you are entitled to see what is held about you, and to ask for it to be deleted where the law allows. Write to the privacy address and the team will handle the request, never asking for your password.

trustWhy does verification take so long?+

Checks usually finish within fifty-five hours once your documents are in. Have your proof of identity, proof of address and payment card image ready so the review can move without delays.

trustWhat happens when I want to check who licenses the casino?+

Daytonaspin Casino Ltd. operates under the Malta Gaming Authority, license number MGA/B2C/607/2015. The company is registered in Malta at Tower Road, Msida under number C-27344.

Answer clocks

Daytonaspin Casino never closes its support desk

Match your question to a channel and you will know how long the wait runs.

Live chat

Chat availabilityAvailable around the clock

Chat first replyTypically three minutes

Time zone usedGMT

E-mail

E-mail address[email protected]

E-mail replyTypically twelve hours

Phone

Phone number+44 20 9867 3248

Phone pickupTypically two minutes

Daytonaspin Casino asks for four details first

Line these up first and the agent can act on the spot instead of asking twice.

Your registered e-mail address
Account username or player number
The payment method you used
Screenshot of the error or receipt
Your preferred contact channel

Daytonaspin Casino escalation

Escalation that reaches an independent regulator

You will know the order to follow so a disputed outcome is never left hanging.

Fact-first message to complaints

Write to [email protected] with what went wrong, what you expected and any screenshots. Keep the message factual so the team can trace the account quickly.

Written answer before any escalation

Support issues a reference number and a written answer, usually within the stated reply time. Quote that reference in every later message so nobody starts from scratch.

Daytonaspin Casino reviews it again

Daytonaspin Casino escalates unresolved disputes to its internal review team, which rechecks the transaction history and the terms. You get a final written position rather than a verbal promise.

Where does the Malta Gaming Authority fit?

If the final answer still leaves you unsatisfied, take the reference to the Malta Gaming Authority, the regulator named above. It reviews player disputes independently of the casino.